Clients who determined to make the most of this system despatched of their older Kindles underneath the idea that the Colorsoft would exchange their present e-reader. The surprising show points meant this did not go in keeping with plan. They’ve taken their complaints to Reddit and opinions on the Colorsoft product page on Amazon, which has a 2.5/5 star ranking.
It is value noting that not everybody has run into the show challenge—I did not discover it in my Colorsoft review unit—however for those who do, you need to attain out to Amazon’s customer support group for a refund or alternative. However that is the place issues get sticky. In case you select a refund and had used the low cost, you will solely get again the precise quantity that you simply paid. Because the 20 p.c off coupon is now not legitimate, you will now should pay full worth for the Colorsoft, every time Amazon begins transport it once more. In case you select to attend for a alternative, you will have to attend an estimated three to 5 weeks to obtain the alternative mannequin.
Ready till mid-December is perhaps superb for some, however those that traded of their earlier e-readers are left with out gadgets. Even when clients resolve to make use of the refund to purchase a brand new Paperwhite or basic Kindle, they cannot make the most of the trade-in promotions as a result of they now not have gadgets to ship in. As an alternative, they will should pay full worth. In accordance with a number of opinions on the Colorsoft product web page on Amazon, customer support representatives have informed clients the unique low cost can’t be transferred to a different Kindle. (It would not assist that Amazon’s new lineup of e-readers are dearer than their predecessors.)
Some clients have had higher luck. Relying on the trade-in, Amazon will typically deposit the reward card to your account immediately so long as you ship the machine in inside 30 days. Some held on to their unique Kindles till they obtained the brand new one, whereas one buyer managed to safe an extension on their return. The instant payments appear to solely apply within the US—on a number of Reddit threads, folks in the UK say Amazon must appraise their gadgets earlier than receiving trade-in credit score.
I did not expertise the yellow bar or the discoloration on my evaluation unit, however I did have a number of different reservations concerning the Colorsoft. The colour display is spectacular, however the fixed refreshing to render colours and cargo occasions is slightly jarring (this can be a drawback on most colour e-readers). It is also simply too costly, costing $80 greater than the Paperwhite Signature, which has most of the identical options aside from the colour display. The Colorsoft would not have page-turn buttons or stylus assist, which additionally makes it really feel not worth.
We have reached out to Amazon about these complaints however the firm had not commented by press time.
